Simplifying insurance claims for R+V
A mobile app concept that makes reporting damage quick and painless for one of Germany's largest insurers, with 30+ million customers.
- Role
- UI Designer
- Timeline
- 6 weeks · 2018
- Team
- With insurance specialists
- Key tasks
- Conception
- Paper prototyping
- Visual design
- Mobile app
- 30M+Customers
- 6Weeks from brief to tender
1Challenge
Reporting damage shouldn't add to the damage
R+V, a major German insurance provider serving more than 30 million customers, needed to streamline damage reporting to prevent service delays and stay reliable.
2Concept
Paper first, pixels later
I ran paper prototyping sessions with insurance specialists to validate our assumptions about what users really need, then refined the flow in quick iterations.
3Design
A claim in three calm steps
High-fidelity mockups showed the flow in real-world use: answer a few questions, photograph the damage, review the summary and send.
4Takeaway
Short timelines teach you to stay flexible
The final screens became part of a tender proposal, helping the client picture the app in real scenarios.
The short timeline taught me a lot about managing design constraints and staying adaptable when a brief is still incomplete.
Teams I've designed with
- BMW
- Deutsche Telekom
- Telefónica
- UNICEF
- R+V Versicherung
- Tangity